Good to know

For a leak, a flood or a boiler that fails in winter, call us straight away. On the phone we tell you what to do now and when we can be there. Booking online is for work that can wait.

In an emergency across Flanders we're on site within the hour, day and night. On the phone we tell you straight away when we'll be there.

Yes, for emergencies we're reachable 24/7, Sundays and public holidays too. Planned work we do Monday to Friday from 8 am to 10 pm and on Saturday from 9 am to 10 pm.

Yes. Don't use switches or flames, open the windows, leave the house and call us from outside on 0492 66 25 44, day and night. We come out and repair the pipe or the appliance.

Close the main stop tap and thaw it gently with a hair dryer or warm cloths, never with an open flame. If the pipe leaks after thawing, it has cracked: call us straight away.

We come all over Flanders, from Bruges and Ostend to Ghent, Aalst, Ninove and the Pajottenland. On the home page you can see whether your town is on our list. Not sure? Just call us.

Usually because of grease, limescale, roots or a pipe that has sagged. A camera inspection shows the real cause, so we can deal with it instead of unblocking it again and again.

We run a camera through the pipe or sewer and see cracks, roots or sagging without breaking anything open. We look at the images together with you.

In Flanders a gas boiler from 20 kW must be serviced at least every two years, an oil boiler every year. Leave your e-mail address under Boiler servicing and we'll send you a reminder when it's time again.

Check that the boiler has power, that the pressure is between 1 and 2 bar and that the thermostat is set high enough. If the boiler shows an error code, write it down and call us.

Yes. We repair boilers, water heaters and heat pumps of all brands, and keep most parts in stock in our service van. So we rarely have to wait for an order.

That depends on what needs doing. Unblocking a drain or servicing a boiler usually takes an hour to an hour and a half. When you book, you see how much time we plan.

For planned work you pick a free time in our calendar through the form, or you call us. Is it urgent? Then call straight away.

No problem. Describe the problem or add a few photos to your request, and choose ‘Not sure, I'd like advice’. We'll tell you what's needed.

That depends on the job. A quote is free and without obligation. If it turns out on site that more is needed, we talk it through with you first.

You hear that beforehand on the phone, together with roughly what the job costs.

If your home is more than ten years old and you use it as your private home, you usually pay 6% VAT instead of 21% for repairs and renovation. You confirm this on the invoice. For a newer home, 21% applies.

For some work, yes, such as a heat pump or a heat pump water heater: in Flanders through Mijn VerbouwPremie. How much depends on your income and situation; see mijnverbouwpremie.be. We provide the invoice and the details you need.

Of course, a quote comes with no obligation. For a bathroom or a new boiler we first come round to look at everything. After that you receive a tailored proposal.