What now? First aid for water, gas and heating.

1. Close the main stop tap.
2. Switch off the power in the wet area, at the fuse box.
3. Catch the water and move things up or away.
4. Take photos of the leak and the damage for your insurer.

Call us straight away. Can't close the main stop tap? Tell us on the phone.

1. Don't flush again and don't run any more water in the house.
2. Close the valve behind the cistern if it keeps running.
3. Water backing up into the cellar or shower? Then use no water anywhere in the house.
4. Don't use harsh drain cleaners.

Call us: we unblock it and use the camera to find where it's stuck.

1. Does the boiler have power? Check the plug and the fuse.
2. Is the thermostat set high enough, and do its batteries still work?
3. Is the pressure between 1 and 2 bar? Too low: top up as the manual says, or call us.
4. Does the boiler show an error code? Write it down. Resetting once is fine; if it stops again, leave it.

Still cold? Call us and give us the error code and the make of your boiler.

1. Close the main stop tap, so nothing happens if the pipe turns out to be cracked when it thaws.
2. Thaw it gently with a hair dryer or warm cloths, working from the tap towards the frozen part.
3. Never with an open flame or a torch.
4. Prevent it next time: insulate pipes in cold rooms and shut off outdoor taps before winter.

Is the pipe cracked or leaking after thawing? Call us straight away.

1. Don't run any more water into that drain.
2. Try a plunger, gently and with a little water in the basin.
3. Empty the trap under the sink, with a bucket underneath.
4. Preferably no chemical products: they damage pipes and rarely help.

Not working? Book an unblocking, or call us if it's urgent.